Balti Kapital Finance OÜ is committed to protecting the privacy of its clients. The company’s online activities comply with all applicable regulations and the relevant legislation of the European Union and the Republic of Estonia.

Use of Cookies

Cookies are used on the company’s website to ensure a better user experience.

A cookie is a small text file sent by a web server to a user’s web browser and stored on the user’s device.

The company uses session cookies, persistent cookies, analytical cookies, and advertising cookies on its website. Some cookies may be created by third-party service providers that support the development and functionality of the website (for example, Google and Facebook).

Cookies allow us to remember user preferences (such as communication language, device information, location data, frequently visited pages, etc.).

Website users may decide whether and to what extent they allow the use of cookies. Information on how to manage (including disable or delete) cookie preferences in different browsers can be found at:

  • Google Chrome

  • Firefox

  • Safari

More information about cookies is available at the following websites: here or here.

Processing of Personal Data

The controller of personal data processed on the website https://baltikapital.ee/ is Balti Kapital Finance OÜ.

What Personal Data We Process

The Balti Kapital Finance OÜ website processes the following personal data:

  • name

  • telephone number

  • email address

  • customer support data

Purpose of Processing Personal Data

Personal data such as email address, telephone number, and client name are processed for the purpose of resolving matters related to service provision (customer support).

The IP address and other network identifiers of website users are processed for the provision of the website as an information society service and for compiling website usage statistics.

Legal Basis

Personal data are processed for the performance of a contract concluded with the client.

Personal data are also processed for compliance with legal obligations (e.g., accounting and resolution of consumer disputes).

Recipients of Personal Data

Personal data may be transferred to the website’s customer support for the management of purchases, purchase history, and the resolution of customer issues.

Personal data may also be transferred to IT service providers where necessary to ensure website functionality or data hosting.

Security and Access to Data

Personal data are stored on the servers of Zone Media OÜ located within a Member State of the European Union or in countries within the European Economic Area.

Data may be transferred to countries whose level of data protection has been deemed adequate by the European Commission and to companies in the United States that participate in the Privacy Shield framework.

Access to personal data is granted to website employees who require such access to resolve technical issues related to website use and to provide customer support.

The website applies appropriate physical, organisational, and technical security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised access, or disclosure.

The transfer of personal data to authorised processors is based on contracts concluded with such processors. Authorised processors are required to implement appropriate safeguards when processing personal data.

Access to and Correction of Personal Data

Users may access and request corrections to their personal data through website customer support.

Withdrawal of Consent

Where personal data processing is based on the client’s consent, the client has the right to withdraw consent by notifying customer support via email.

Retention

Personal data required for customer support purposes are retained for one year.

Erasure

To request deletion of personal data, please contact customer support via email. Requests will be responded to within one month, and the deletion period will be specified.

Data Portability

Requests for the transfer of personal data submitted via email will be responded to within one month. Customer support will verify the identity of the requester and inform them which personal data are subject to transfer.

Dispute Resolution

Disputes related to the processing of personal data are resolved through customer support via email at info@bigs.ee.

The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).